FAQs

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ARTWORK:

Logos and text must be in vector format and submitted in .AI or .PDF format, or in some cases high resolution .PNG or .JPG format. Any artwork not submitted in these file formats and needing more than 15 minutes of retouching may be subject to art fees. Please see Terms & Conditions for more details. 

 

What is an acetate sheet?

Acetate paper is a transparent and nonflammable material that serves to protect your documents inside your diploma cover. Acetate sheets are firm and flexible with a glossy finish and are meant to be inserted on top of your document.

 

What is blind deboss?

Blind deboss is done by creating a custom die in the shape of your logo and heat pressing it into the material. This can be done as a decorating method on its own, or followed by color foil stamping. For our Top Grain leather folders, blind deboss (with no color) is our only printing option. For all other diploma cover styles, blind debossing is followed by color processing.

 

What is your standard processing & shipping time?

For stock items, please allow 3-5 business days to process your order. For custom items, please allow 10-12 business days. Ship time depends on your location.

 

Can I place a rush order?

Yes, with applicable fees. Please see Terms & Conditions for more details.

 

What if I don't see the custom options that I'm looking for?

Email or call us! We offer the widest variety of sizes, colors, styles and materials available on the market and are happy to work with you to create a cover that meets all of your expectations.

 

I'm a returning customer, but this is my first time using this site. Can I access my past orders?

No, but if you create an account using our new site, you will be able to access your orders in the future, making repeat orders a breeze! If you have any questions, give us a call. We are happy to help you through the process.