Terms & Conditions


1. Order Terms
a. Less Than Minimum Charge – Custom orders are subject to a less than minimum charge if your order size does not meet our quantity requirements. Minimum quantity requirements differ between custom products.
b. Rush Fee – Orders with an in hands date requiring a rush shipment less than our standard production time are subject to expedited shipping charges and an additional rush fee. Standard production times vary between products and quantities.
c. 10% Production Allowance – All custom orders have a standard allowance of 10% over/under runs.d.Die Charges / Set Up Charges – Orders requiring a new die will incur a new die / set up fee determined by your rep based on your order specifications. Re-used dies have a $15.00 set up charge. Dies are kept on file for up to 2 years from last order.
2. Art Terms
a. Design Fee - Custom orders requiring more than 15 minutes of art/design work will incur a fee of $45 per hour for the additional time.
b. Imprint Color – If your artwork needs to be close to a specific color, then please specify the PMS color(s) or CMYK build(s) on your art approval.
c. Customization Charges – Standard die charge for blind-deboss or foil stamp imprints allows up to 15 sq. inches of imprint area. Any imprints larger than the allotted area may incur an oversized die charge based on size and imprint method. Set up fees may apply. Please verify all pricing with your sales rep prior to art approval.d.If you have any questions concerning your artwork or how the imprint will appear on the requested product, please call to confirm. USA Custom Pad will not be held responsible for any wrong interpretations of your proof approval.
3. Payment Terms
a. For stock orders, payment will be processed upon receipt of order by our order processing department.
b. For custom orders, payment will be processed upon receipt of final artwork approval via email.
c. For government agencies or schools requiring payment via PO, please send the official PO to customerservice@usapad.com.
d. For returning customers interested in setting up a billing account with USA Custom Pad, please email customerservice@usapad.com and request our credit application.
4. Shipping & Delivery
a. Shipping Method – Standard production orders will be shipped via UPS ground, Fed Ex Ground or USPS. The shipper will decided the best possible shipping method for your order. If you would like to ship on your account, please provide the account details in your order notes. Freight shipments are available upon request.
b. Expedited Shipping – Customers requiring in hands dates that do not allow enough time for our standard production time and ground shipping will be subject to expedited shipping charges.
c. Standard production time for stock items is 3-5 business days from receipt of order. Standard production time for custom orders is 10-12 business days from final art approval.
d. If you have an event date that requires expediting please provide the details in your order notes. If we are unable to meet your requested date, or if your requested date requires an additional rush fee, you will be alerted prior to order and payment processing.
5. Return Policy – Any damage claims or complaints must be submitted in writing within 10 business days of receipt. Merchandise must not be returned without proper authorization. All claims for product damaged during transit must be made directly with the carrier. USA Custom Pad will not be responsible for any packages damaged or lost in transit.
a. Custom Orders – Non-defective custom orders are non-refundable.
b. Non Custom Orders – Non-defective stock orders will be refunded for the products only upon receipt of return.
6. Order Confirmation – I acknowledge the above terms and conditions provided by USA Custom Pad Corporation, and agree to pay the cost of goods/services as specified above.